Shipping Policy
We strive to deliver your orders promptly and efficiently, offering both standard and express shipping options. We aim to dispatch your orders before 4pm AEST, from Monday to Friday, on the same day.
Please review the shipping details below to understand our delivery timelines.
Shipping Options and Delivery Times:
AUSTRALIA :
Standard Shipping: 3-6 working days
Express Shipping: 1-3 working days (additional fee applies)
NEW ZEALAND :
Standard Shipping : 4-7 working days
Express Shipping : 2-5 working days (additional fee applies)
USA & CANADA :
Standard Shipping: 7-18 working days
Express Shipping: 3-7 working days (additional fee applies)
UK & EUROPE :
Standard Shipping : 10-18 working days
Express Shipping : 3-7 working days (additional fee applies)
ASIA PACIFIC :
Standard Shipping : 5-12 working days
Express Shipping : 4-8 working days (additional fee applies)
International Shipping :
We ship internationally and offer both standard and express shipping options. We also offer premium service with DHL express. Delivery times may vary depending on the destination country.
Taxes & Duties :
We want to make your shopping experience as smooth as possible. That’s why all international orders come with taxes and duties already covered by us. This means you won’t have to worry about any unexpected fees or payments when your order arrives, we take care of it on our end.
Because we handle these additional costs for you, international shipping may appear higher than usual. However, this ensures a hassle-free delivery straight to your door without extra charges (except DHL Express).
We also offer both Standard Shipping and Express Shipping options, so you can choose what works best for you.
Standard International Shipping
Our standard delivery option typically takes 5–20 business days, depending on your destination and local customs procedures.
Express Shipping
For a faster delivery experience, our express service usually arrives within 3–8 business days.
DHL Express — Premium Service
For those seeking the most efficient delivery, DHL Express offers a premium upgrade with an estimated transit time of 2–3 business days. This option provides the highest level of reliability and speed.
*Please note that all delivery timeframes are estimates and may vary due to customs clearance or unforeseen courier delays.
*please note DHL may charge taxes and duties upon delivery. BYTCT is not responsible for these fees. By choosing DHL, you agree to pay any applicable taxes and duties.
Free Shipping:
We offer free express shipping for $200 AUD orders. This applies to both domestic and international orders.
If you have any further questions about shipping, please feel free to contact us.
Frequently asked questions
It’s our rewards program where you earn points every time you shop, follow us on socials, or celebrate your birthday!
It’s our rewards program where you earn points every time you shop, follow us on socials, or celebrate your birthday!
Create an account on our website, it’s completely free. Once you’re signed in, you’ll automatically start earning points.
Create an account on our website, it’s completely free. Once you’re signed in, you’ll automatically start earning points.
Earn points for every purchase and activity. When you’ve collected enough, redeem them at checkout for discounts or rewards.
Earn points for every purchase and activity. When you’ve collected enough, redeem them at checkout for discounts or rewards.
We accept returns within 30 days of delivery as long as items are unworn, unwashed, and in original packaging with tags attached. (Read our return policy)
We accept returns within 30 days of delivery as long as items are unworn, unwashed, and in original packaging with tags attached. (Read our return policy)
Submit a return request through our Returns Portal (or email info.bytheconnelltwins@gmail.com). We’ll send you step-by-step instructions and the return address.
Submit a return request through our Returns Portal (or email info.bytheconnelltwins@gmail.com). We’ll send you step-by-step instructions and the return address.
Check our Size Guide on each product page for detailed measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Check our Size Guide on each product page for detailed measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Cold wash only, inside out, with similar colors. Avoid bleach and tumble drying to keep your BYTCT pieces looking new for longer.
Cold wash only, inside out, with similar colors. Avoid bleach and tumble drying to keep your BYTCT pieces looking new for longer.
You can reach us anytime at bytheconnelltwins@gmail.com or through our Contact Us page. Our team will get back to you within 1–2 business days.
You can reach us anytime at bytheconnelltwins@gmail.com or through our Contact Us page. Our team will get back to you within 1–2 business days.
