Return Policy

At BYTCT, we want you to fall in love with your purchase. We are committed to delivering high-quality products and exceptional customer service. If, for any reason, you’re not fully satisfied with your order, we’re here to help.

Domestic Orders (Australia)

We accept returns for domestic orders. Once we’ve received and inspected your item, you may choose one of the following:

• Exchange for a different size
  
• Store credit for your next purchase

Return Conditions

To be eligible for a return:

• Merchandise must be unwashed, unworn, unused, and free from marks such as makeup or fake tan
• All original tags and packaging must be included
• Items must be returned within 30 days of receiving your order

Sale & Clearance Items

Sale and clearance items are not eligible for return or exchange unless there is a verified quality issue.

Return Shipping

• Return shipping costs are not covered by BYTCT unless the item is faulty or damaged
• We recommend using Australia Post (AUSPOST) to ensure your return safely reaches us, as we cannot be responsible for items lost in transit

If you are returning an item due to:

• Change of mind
• Incorrect sizing
• Other personal reasons

you will be responsible for the return shipping costs. Refunds are not offered for these reasons. Once your item is returned in its original condition, we will gladly provide either:

• Store credit, or
• An exchange

Faulty or Damaged Items

If your item is faulty or damaged:

• Items deemed faulty within 30 days may be returned
• BYTCT will cover the shipping cost for any replacement item sent to you

Please note: Issues reported outside the 30-day period are considered normal wear and tear and are not eligible for return.

Processing Times

Once we receive your return, processing usually takes 1–2 business days. After your return has been processed, you’ll receive a confirmation email.

Refund Processing

Once approved and processed, refunds may take up to 10 business days to appear in your original payment method. Processing times may vary depending on your bank or payment provider.

Exceptions / Non-Returnable Items

The following items cannot be returned or exchanged:

• Gift cards
• Socks
• Towels
• Clearance items

International Orders

Due to logistics limitations, we are currently unable to process physical returns for international orders.

However, your satisfaction still matters to us. If there is an issue with your item, we are happy to offer store credit to help make it right. Please contact our team and we’ll take care of you 💌

Expo & Event Purchases

All purchases made at fitness expos, pop-up events, and in-person activations are considered final sale.

We do not offer refunds for:

• Change of mind
• Incorrect sizing selections
• Personal preference

Please ensure you carefully check sizing and products before purchasing.

Unless an item is deemed faulty within 30 days of purchase. Once the item has been returned, inspected, and approved by our team, we may offer an exchange, store credit, or refund.

Contact Us

For all return enquiries, please contact:

bytheconnelltwins@gmail.com