Return Policy

At BYTCT, we want you to fall in love with your purchase. We are committed to delivering the highest quality products and exceptional customer service. If, for any reason, you're not fully satisfied with your order, you may :

 

Domestic Orders (Australia):
We accept returns for domestic orders. Once we’ve received and inspected your item, you can choose one of the following:

  • Exchange for a different size
  • Refund
  • Store credit for your next purchase

Please ensure that:

 

-Merchandise must be unwashed, unworn, and in unused condition

-Items must be returned within 30 days of receipt.

-Sale and clearance items are not eligible for return or exchange unless there is a verified quality issue.

 [Return shipping costs are covered by us  (no extra fees on your end)]

International Orders:
Due to logistics limitations, we’re currently unable to process physical returns for international orders.
However, your satisfaction matters to us, if there’s an issue with your item, we’re more than happy to offer store credit to make it right. Just reach out to our team at info.bytheconnelltwins@gmail.com and we’ll take care of you 💌

Start Your Return Here:

/apps/parcelpanel-returns