Return Policy

At BYTCT, we want you to fall in love with your purchase. We are committed to delivering the highest quality products and exceptional customer service. If, for any reason, you're not fully satisfied with your order, you may :

 

Domestic Orders (Australia):
We accept returns for domestic orders. Once we’ve received and inspected your item, you can choose one of the following:

  • Exchange for a different size
  • Full Refund (excluding shipping costs)
  • Store credit for your next purchase

Please ensure that:

-Merchandise must be unwashed, unworn, unused, and free from any marks including makeup or fake tan, with all original tags and bags included

-Items must be returned within 30 days of receipt.

-Sale and clearance items are not eligible for return or exchange unless there is a verified quality issue. 


Please note that return postage costs are not covered by BYTCT unless the item is faulty or damaged.

We recommend using AUSPOST to ensure your return safely reaches us, as we cannot be held responsible for returns lost in transit.

If you are returning an item for a refund due to change of mind, sizing, or other personal reasons, you will be responsible for the return shipping cost.

However, if your item is faulty or damaged and you would like an exchange, BYTCT will cover the shipping cost for the replacement item sent to you.

To make the process easier, please send your return parcel to:

Shop 3/359 Gympie Rd, Kedron, QLD 4031

(All return shipping costs are to be covered by the customer.)

Once we receive your return, the process usually takes 1–2 business days. After your return has been processed, we will send you a confirmation email.

-Full Refund (excluding shipping costs) Once your refund request has been approved and processed by us, please allow up to 10 business days for the refunded amount to be returned to your original payment method. The exact timing may vary depending on your bank or payment provider, so if you do not see the funds after this period, we recommend contacting them directly.

International Orders:
Due to logistics limitations, we’re currently unable to process physical returns for international orders.
However, your satisfaction matters to us, if there’s an issue with your item, we’re more than happy to offer store credit to make it right. Just reach out to our team at info.bytheconnelltwins@gmail.com and we’ll take care of you 💌

Start Your Return Here:

/apps/parcelpanel-returns

Frequently asked questions

What is the BYTCT Club?

It’s our rewards program where you earn points every time you shop, follow us on socials, or celebrate your birthday!

 

It’s our rewards program where you earn points every time you shop, follow us on socials, or celebrate your birthday!

 

How do I join?

Create an account on our website, it’s completely free. Once you’re signed in, you’ll automatically start earning points.

 

Create an account on our website, it’s completely free. Once you’re signed in, you’ll automatically start earning points.

 

How do I earn and redeem points?

Earn points for every purchase and activity. When you’ve collected enough, redeem them at checkout for discounts or rewards.

Earn points for every purchase and activity. When you’ve collected enough, redeem them at checkout for discounts or rewards.

What is your return policy?

We accept returns within 30 days of delivery as long as items are unworn, unwashed, and in original packaging with tags attached. (Read our return policy)

We accept returns within 30 days of delivery as long as items are unworn, unwashed, and in original packaging with tags attached. (Read our return policy)

How do I return an item?

Submit a return request through our Returns Portal (or email info.bytheconnelltwins@gmail.com). We’ll send you step-by-step instructions and the return address.

Submit a return request through our Returns Portal (or email info.bytheconnelltwins@gmail.com). We’ll send you step-by-step instructions and the return address.

How do I know my size?

Check our Size Guide on each product page for detailed measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.

Check our Size Guide on each product page for detailed measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.

How should I care for my BYTCT pieces?

Cold wash only, inside out, with similar colors. Avoid bleach and tumble drying to keep your BYTCT pieces looking new for longer.

Cold wash only, inside out, with similar colors. Avoid bleach and tumble drying to keep your BYTCT pieces looking new for longer.

How can I contact BYTCT?

You can reach us anytime at bytheconnelltwins@gmail.com or through our Contact Us page. Our team will get back to you within 1–2 business days.

You can reach us anytime at bytheconnelltwins@gmail.com or through our Contact Us page. Our team will get back to you within 1–2 business days.